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Return & Refund Policy

Return and Refund Policy

Welcome to Return and Refund Policy Information Page

Jewelry Return and Refund Policy

At online jewelry retail web store website we are confident that you will be pleased with your purchase. However, please be careful when ordering custom jewelry items and let us know if we can be of assistance in selecting the right jewelry for you. You can return jewelry products within 10 business days of order receipt. All returns must be authorized by us prior to shipping them back for return consideration. If the style was altered in any way, shape, size or form: no returns are accepted. Please contact us prior to shipping a return and we will provide return shipping instructions. Returning items must be shipped to us within 10 days of receipt. Item is not returnable if 10 days have passed from the date you sign for the package. Returns are accepted in their original packaging only and buyer pays for return shipping.

Items Not Returnable, Not Refundable and Not Restockable Terms

If a custom (alternate) design style creation and or revision was done to an existing jewelry model design style in order per your special request such as:

* Ordering and existing jewelry style as a semi mounting ring (without stones)

* Designing a new jewelry product style based on customer’s idea and or sketch, image provided

* Adding or removing stones and or revising the stone sizes, stone colors and types, stone setting types in prongs, channel, pave and bezels as well as ordering rings above or below size 7 for women and size 9 for men

* Altering the existing design and it’s elements in any way or form

Then, neither cancellation nor a refund request will be accepted.

Return and refund request will be reviewed and applied per these terms as agreed to.

If disputed, such cases and claims are sided and enforced by these rules and terms accepted and agreed as required by online jewelry retail website when ordering products agreeing to this website merchant services and purchase terms. Customer checked and unacknowledged reading, accepting and agreeing with the above terms prior placing an order.

Restocking Fee

Each ring is made to order custom for our customers. We use our precious metals and precious stone supplies per individual order base. Hence, 35% restocking fee applies on all jewelry return items and order cancellations after 24h have passed from order placement and payment received reflecting master hand labor, advanced CAM jewelry production equipment labor time and material retrieval costs. Refunds will be processed once products are returned to us in their original condition. This is a absolute no exception policy and is standard for all customers for all bridal jewelry products we design, manufacture and retail at online jewelry retail web store website.


You may not order a laboratory grown stone ring from online jewelry retail web store website then claim you expected a natural mined stone as you acknowledge reading and accepting ordering terms prior making a purchase. No exceptions and no return will be accepted as it is your responsibility to ask questions, research and know what you are ordering. Instead, Google things up, ask questions at to avoid unnecessary confusion. You are absolutely welcome to ask questions you may have about jewelry designer brands and products you like, ordering process and delivery timing in US and international using a contact form, product enquiry or email at: Please make sure to reference Model ID in your email subject field when contacting us.

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